In moving to a new location, you are disrupting all your current processes anyway. Why not take advantage of this unique opportunity to obtain new benefits from the latest technologies?
Today your “Communications System” — for Voice, Data, and Video Communications — should perform all the following functions for your organization:
- Telephone Calls
- Voice Mail
- Fax Server for Inbound, Outbound, and Broadcast
- Unified Messaging for Integrating E-Mail, Voice Mail, and Fax Mail in One Mailbox
- Automated Attendant
- Automatic Call Distributor (Queue calls and evenly distribute them to a group.)
- Interactive Voice Response (Link your computer databases to your voice systems for delivering automated customer specific information.)
- Web Calls, Web Chat, and Related Internet and Intranet Communications
- Contact Centers Integrating the Handling of Voice Calls, E-Mails, Faxes, Web Chat, and Web Calls
- Real Time Contact Center Reporting and Monitoring with GUI Interfaces
- Video Conferencing
- Integrating Mobile Communications into Your Corporate Communications System
- System Administration with a GUI (Graphical User Interface) for Doing More System Programming Changes Yourself Without Calling Your Equipment Vendor
- System Administration and Programming over an Internet Connection from Any of Your Offices (Actually from Anywhere in the World)
- Trunk Traffic and Call Reporting to Optimize System Performance
- WAN Linkages to Operate as One Unified System Across Multiple Locations
- Remote Workers Can Have a Phone Wherever They Are and Operate As If They Are In The Office
- A Single Cabling Infrastructure (Just the Data Cabling) Instead of Installing and Maintaining Separate Ones for Data and Voice — To Lower Your Operational Expenses
- Total Customization of Your Communications Systems by Actually Creating New Features for Your Unique Needs (Previously individual customization, if possible, was expensive and time consuming.)